💰 Refund & Cancellation Policy
Last Updated: November 24, 2024
1. Policy Overview
At Beautylity, your satisfaction is our priority. We understand that sometimes plans change, and we've established this clear and fair refund policy to ensure transparency in all transactions.
✨ Our Commitment:
- Fair and transparent refund terms
- Customer satisfaction first approach
- Quick processing of legitimate refund requests
- Clear communication throughout the process
This policy applies to all services, packages, and products offered by Beautylity. Please read carefully before booking or purchasing.
2. Cancellation Policy
Cancellation Timeframes
24+ Hours Before
Full refund or free rescheduling
No penalties12-24 Hours Before
50% refund or free rescheduling
50% cancellation feeLess than 12 Hours
No refund, may reschedule with fee
Full cancellation chargeNo-Show
Full charge, no refund
Service forfeitedHow to Cancel
You can cancel your appointment through:
- 📞 Phone: +1 (555) 123-4567
- 📧 Email: appointments@beautylity.com
- 💬 WhatsApp: Direct message
- 🌐 Website: Client portal
- 🏢 In Person: Visit our salon
Cancellation is effective when confirmed by our team.
Emergency Exceptions
We understand emergencies happen. In cases of documented medical emergencies, family emergencies, or unavoidable circumstances, we may waive cancellation fees at our discretion. Please contact us as soon as possible.
3. Refund Eligibility
Eligible for Full Refund
- ✅ Cancellation made 24+ hours in advance
- ✅ Service not performed as scheduled
- ✅ Salon-initiated cancellation
- ✅ Service quality significantly below standards (documented)
- ✅ Duplicate charges or billing errors
- ✅ Documented medical emergency
Eligible for Partial Refund
- ⚠️ Cancellation 12-24 hours in advance (50% refund)
- ⚠️ Service partially completed with valid concerns
- ⚠️ Product defects discovered within 7 days
- ⚠️ Package cancellation (prorated based on used services)
Not Eligible for Refund
- ❌ No-show appointments
- ❌ Cancellation less than 12 hours before appointment
- ❌ Change of mind after service completion
- ❌ Results not matching unrealistic expectations
- ❌ Failure to follow aftercare instructions
- ❌ Adverse reactions to products when patch test was declined
- ❌ Services used in package deals (more than 30 days)
- ❌ Sale/promotional items (unless defective)
4. Refund Process
How to Request a Refund
Contact Us
Reach out within 7 days of service via email or phone
Provide Details
Include booking number, date of service, and reason for refund
Review Process
We'll review your request within 2-3 business days
Decision & Processing
Approved refunds processed within 5-7 business days
Refund Timeline
- Review Period: 2-3 business days
- Approval Notification: Within 24 hours of decision
- Processing Time: 5-7 business days
- Bank Processing: Additional 3-5 business days (varies by bank)
Refund Methods
- Credit/Debit Cards: Refunded to original card
- Cash Payments: Refunded in cash
- UPI/Digital Payments: Refunded to original account (GPay, PhonePe, Paytm)
- Net Banking: Refunded via NEFT/IMPS
- Gift Cards: Store credit issued
5. Package & Membership Refunds
Service Packages
Pre-purchased service packages offer significant savings but come with specific refund terms:
Package Refund Policy:
- Within 30 Days: Full refund if no services used
- Partial Use: Prorated refund based on services used at regular price
- After 90 Days: No refunds, but can transfer to others
- Expiration: Packages expire 12 months from purchase
Example Calculation
Scenario: Purchased ₹25,000 package (5 services), used 2 services
| Package Price: | ₹25,000 |
| Regular Price (2 services used): | - ₹10,000 |
| Refund Amount: | ₹15,000 |
Membership Programs
- Monthly memberships can be cancelled anytime with 30 days notice
- No refunds for partial months
- Annual memberships refundable within 30 days (full refund if unused)
- After 30 days: prorated refund minus 20% cancellation fee
6. Gift Cards & Vouchers
Gift Card Policy
- 💳 Gift cards are non-refundable
- ⏰ Valid for 24 months from purchase date
- 🎁 Can be transferred to others
- 💵 No cash value, store credit only
- 🔄 Can be used for any service or product
- 📧 Lost cards can be replaced with proof of purchase
Promotional Vouchers
- Promotional vouchers are non-refundable and non-transferable
- Valid only during promotional period
- Cannot be combined with other offers unless specified
- No cash alternative
7. Satisfaction Guarantee
Our Commitment to Quality
We stand behind the quality of our services. If you're not completely satisfied with your service, please let us know within 48 hours.
🌟 What We Offer:
- Free Correction: We'll fix any service concerns at no charge
- Alternative Service: Try a different service of equal value
- Partial Refund: If correction isn't possible
- Full Refund: In cases of significant service failure
How to Report Concerns
- Contact us within 48 hours of service
- Explain your concerns with photos if applicable
- Schedule a consultation to review options
- We'll work with you to find the best resolution
8. Special Circumstances & Exceptions
Weather & Natural Disasters
In case of severe weather, natural disasters, or emergencies preventing salon operation or safe travel:
- Full refund or complimentary rescheduling
- No cancellation fees apply
- We'll proactively contact affected clients
Pregnancy & Medical Conditions
If you become pregnant or develop medical conditions after booking:
- Free rescheduling or service modification
- Full refund if service becomes medically inadvisable
- Doctor's note may be required for refund
Salon Closures
If we need to close unexpectedly:
- Immediate notification to all affected clients
- Full refund or priority rescheduling
- Compensation for significant inconvenience
Stylist Availability
If your preferred stylist is unavailable:
- Free rescheduling to accommodate your preference
- Alternative stylist of equal or higher experience
- Full refund if no alternative is acceptable
9. Contact Us for Refunds
For refund requests or questions about this policy, please contact us:
refunds@beautylity.com
Response within 24 hours+91-9666 987 789
+91-96666 02 789
H- no: 8-3-315/G-G1, Second Floor
Green Valley Road No. 3, Banjara Hills
Beside Times House, Hyderabad, Telangana 500082, India
Click the chat button on our website
Quick response📋 Information to Include:
- Full name and contact information
- Booking/order number
- Date of service or purchase
- Detailed reason for refund request
- Supporting documentation (if applicable)
- Preferred resolution